Privacy Policy
The ForgeHQ
Last Updated: July 24, 2026
1. Introduction
The ForgeHQ ("we", "us", "our"), operated by The ForgeHQ LLC, respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
2. Information We Collect
2.1 Information You Provide
| Data Type | Examples | Purpose |
|---|---|---|
| Account Information | Email, display name, password | Account creation and authentication |
| Profile Information | Avatar, bio, preferences | Personalization |
| Payment Information | Billing address, payment method (only if you purchase a paid feature) | Payment processing |
| User Content | Posts, requests, incident reports, chat messages, notes, and other content you submit | Service functionality |
| Communications | Support emails, feedback | Customer service |
2.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device Information | Browser type, OS, device ID | Service optimization |
| Usage Data | Pages visited, features used, timestamps | Analytics and improvement |
| Location Data | IP address, approximate location | Regional content delivery |
| Log Data | Access times, errors, referring URLs | Security and debugging |
2.3 Information from Third Parties
- Authentication Providers: If you sign in via Google, Discord, or other OAuth providers, we receive basic profile information per their privacy policies
- Payment Processors: Transaction confirmations (we do not store full payment card details)
3. How We Use Your Information
3.1 Provide the Service
- Create and manage your account
- Process payments, if you purchase a paid feature
- Deliver the org pages, feeds, and content your memberships give you access to
- Enable communication and broadcast features
3.2 Improve the Service
- Analyze usage patterns and trends
- Develop new features
- Fix bugs and optimize performance
- Personalize your experience
3.3 Communicate With You
- Send service updates and announcements
- Respond to support requests
- Notify you of security issues
- Send marketing communications (with your consent)
3.4 Ensure Safety and Security
- Detect and prevent fraud or abuse
- Enforce our Terms of Service
- Comply with legal obligations
- Protect users and the platform
4. How We Share Your Information
4.1 We DO NOT Sell Your Data
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
4.2 Service Providers
We share data with trusted third-party service providers who assist in operating the platform:
| Provider | Purpose | Data Shared |
|---|---|---|
| Supabase | Database and authentication | Account data, user content |
| Vercel | Hosting and delivery | Usage data, logs |
| Payment Processor | Billing for paid features, if you purchase any | Payment information |
| Email Service | Notifications | Email address |
These providers are contractually obligated to protect your data and use it only for specified purposes.
4.3 Legal Requirements
We may disclose information if required to:
- Comply with applicable law or legal process
- Respond to lawful requests from public authorities
- Protect our rights, privacy, safety, or property
- Enforce our Terms of Service
4.4 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.
4.5 With Your Consent
We may share information for other purposes with your explicit consent.
5. Data Retention
5.1 Active Accounts
We retain your data while your account is active and as needed to provide services.
5.2 After Account Deletion
Upon account deletion request:
- Personal profile data: Deleted within 30 days
- User-generated content: May be anonymized and retained
- Backup copies: Purged within 90 days
- Legal/compliance records: Retained as required by law
5.3 Inactive Accounts
Accounts inactive for 24+ months may be flagged for deletion with prior notice.
6. Your Rights and Choices
6.1 Access and Portability
You can request a copy of your personal data in a machine-readable format.
6.2 Correction
You can update your profile information through account settings or by contacting us.
6.3 Deletion
You can request deletion of your account and associated data, subject to legal retention requirements.
6.4 Opt-Out
You can opt out of:
- Marketing emails (via unsubscribe link)
- Non-essential cookies (via browser settings)
- Push notifications (via device settings)
6.5 Data Restriction
You can request that we limit processing of your data in certain circumstances.
To exercise these rights, contact us at support@theforgehq.app.
7. Cookies and Tracking
7.1 What We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential | Authentication, security | Session |
| Functional | Preferences, settings | Persistent |
| Analytics | Usage statistics | Persistent |
7.2 Your Choices
You can control cookies through:
- Browser settings
- Our cookie preferences (if available)
- Third-party opt-out tools
Note: Disabling essential cookies may impact service functionality.
8. Data Security
We implement appropriate technical and organizational measures to protect your data:
- Encryption: Data encrypted in transit (TLS) and at rest
- Access Controls: Role-based access, principle of least privilege
- Authentication: Secure password hashing, optional 2FA
- Monitoring: Intrusion detection, security logging
- Updates: Regular security patches and updates
While we strive to protect your data, no system is 100% secure. You use the Service at your own risk.
9. Children's Privacy
The ForgeHQ is not intended for users under 18 years of age. We do not knowingly collect data from children. If we learn that we have collected data from a child under 18, we will delete it promptly.
10. International Users
The ForgeHQ is operated in the United States. If you access the Service from outside the US, your data may be transferred to and processed in the US, where data protection laws may differ from your jurisdiction.
By using the Service, you consent to this transfer.
11. California Privacy Rights (CCPA)
California residents have additional rights:
- Right to Know: What personal information we collect and how it's used
- Right to Delete: Request deletion of personal information
- Right to Opt-Out: We do not sell personal information
- Non-Discrimination: We will not discriminate against you for exercising your rights
To exercise these rights, contact support@theforgehq.app or use the designated request form.
12. European Privacy Rights (GDPR)
If you are in the European Economic Area (EEA), you have rights under GDPR including:
- Right of access
- Right to rectification
- Right to erasure
- Right to restrict processing
- Right to data portability
- Right to object
- Rights related to automated decision-making
Legal Basis for Processing: We process data based on:
- Contract performance (providing the Service)
- Legitimate interests (security, improvement)
- Legal obligations (compliance)
- Consent (marketing, optional features)
13. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be indicated by:
- Updated "Last Updated" date
- Email notification for material changes
- In-app notification
Continued use after changes constitutes acceptance of the updated policy.
14. Contact Us
For privacy-related questions or to exercise your rights:
- Email: support@theforgehq.app
- Subject Line: "Privacy Request - [Your Request Type]"
We aim to respond to all requests within 30 days.
By using The ForgeHQ, you acknowledge that you have read and understood this Privacy Policy.